Kemi Omotosho is an exceptional leader who blends operational depth with a clear commitment to customer experience. As Chief Executive Officer of MultiChoice Nigeria, she leads one of the continent’s most influential media businesses, steering innovation while keeping audience needs at the heart of every strategic move.
She leads one of Africa’s most consequential entertainment platforms not from a distance, but from a place of genuine conviction about the viewer’s experience — and that distinction, in a competitive and rapidly evolving media landscape, is precisely what sets her apart.
Roots in Customer Obsession
Kemi Omotosho’s leadership journey is built on a foundation of understanding people. Her career began in customer service and sales, where she honed the art of listening to customers and solving real problems.
Rising through the ranks at Airtel Nigeria, she held critical roles in postpaid retention, corporate account management, and enterprise sales , managing high-value clients such as multinational oil giants. These early experiences instilled in her a sharp commercial instinct and an unwavering belief that sustainable growth begins with exceptional customer relationships.
Transforming Customer Value at MultiChoice
At MultiChoice, Omotosho has consistently delivered outstanding results across increasingly senior roles. As Head of Retention, she pioneered sophisticated customer segmentation strategies that blended ARPU, active tenure, and device data, fundamentally changing how the business approached subscriber management.
She later scaled her impact as Group Executive Head of Customer Value Management, overseeing churn reduction, ARPU growth, and digital product penetration across Africa. Her leadership of large outbound operations and transformative business programmes demonstrated her ability to drive both operational excellence and strategic innovation at scale.
Leading MultiChoice Nigeria into a New Era
As CEO of MultiChoice Nigeria, Kemi Omotosho brings this rich expertise to one of the company’s most strategic markets. She continues to champion a customer-first culture, leveraging data, technology, and deep market insights to enhance viewer experiences while driving sustainable business performance.
Known for her strategic clarity and people-focused leadership, she is building a more agile, innovative, and inclusive organisation ready to thrive in a rapidly evolving media landscape.
InstinctWomen’s Woman of the Week recognizes and celebrates female leaders who are disrupting the status quo and contributing to their respective industries across the globe.
